A Little Different

14 April 2009

Anagnorisis, Peripeteia, and the War on Work

I've long been a big fan of TED, the site and conference with some of the most inspirational presentations by some of the most fascinating people on just about every topic imaginable.  Some of them are real mind-benders, some humorous, some a combination. 

A recent batch of released video presentations includes one by Mike Rowe, host of Discovery's "Dirty Jobs"... where he has gone out and actually performed over 200 of the jobs most of us really don't even want to think about.  Who knew that such a guy could be so well-spoken, with a rather powerful message to make us think... about work. 

Click on the video below for his twenty minute presentation, or if you're really rushed I've included some highlights below.

Some highlights:

1:30 - He's having to castrate lambs, and decides to give the Humane Society and PETA a call to determine the "most humane" method.  This supposedly less-painful method is about the polar opposite of what the rancher he's with actually practices, which he describes and then performs in vivid detail.  But which is really more humane?  How can we be so wrong about "common sense"?

07:00 - The testicles on his chin remind him of anagnorisis and peripetea... the dramatic turning point when you finally understand reality.  Perhaps like when someone who is outsourcing to China to cut labor costs wakes up and realizes there are some other costs involved.

10:45 - People with dirty jobs are the happiest workers.  "Road kill picker-uppers whistle while they work."  Which brings us to...

11:00 - The old adage of "follow your dreams and passions" is hogwash.  The worst advice.  The real advice should be "watch where everyone is going then go the other way."

12:30 - Could OSHA be wrong with "Safety First"?  Perhaps it should be "Safety Third"!  (I sent that around to our company safety guys... they weren't amused)

15:00 - Society has declared war on real work.  Working people are portrayed as laughable in the movies and on TV.

17:00 - Innovation without imitation is a waste of time.

18:00 - We need a PR campaign for real work.  The number of plumbers and electricians goes down every year.

Lots to think about.  Take the time to watch the entire twenty minute presentation, send it around, and browse around some of the other TED videos.

12 April 2009

Bombastic Briefs

My briefcase has been filling up over the last couple weeks... with snippets of stories not quite ready for a full post, but still annoying enough that I need to tell you about them.  So what the heck, let's throw them all out at once, with just some minor commentary.

Let's start off with the GM-Segway story.  Hopefully all of you caught it.

General Motors Corp. is teaming with Segway Inc., maker of the upright, self-balancing scooters, to build a new type of two-wheeled vehicle designed to move easily through congested urban streets.

GM has slashed product-development programs, advertising and spending on auto-show events. But it will take to the streets of Manhattan on Tuesday to show off a prototype of the vehicle.  The Segway Personal Transporter was launched with considerable hype eight years ago but practical issues prevented the scooter from becoming a mass-market product, including its relatively high cost and restrictions on its use in many jurisdictions.

What the...?  The Segway is a cool technology.  Used by mall cops.  It's only fitting that GM would team up with such a company for it final death throw effort.  Instead of simply spending the time to figure out how to make a car that people actually want to buy.

Let's move on to a more positive story.  Some companies are apparently figuring out that there's an alternative to slash and burn layoffs.

Revenue may be down and the pressure to slash costs intense, but some companies say job cuts are not an option.  "If you overshoot on the downside and lay off workers, it puts the company at a disadvantage when the economy comes back to life," said Sean Snaith, economics professor at the University of Central Florida.

Despite the alarming job losses nationwide, John Challenger, the firm's CEO, said it's more common now than in past recessions for companies to find other paths to savings than laying people off. That's because many companies have concluded that layoffs could be costlier down the road. Employers who have laid people off have to find, hire and train new ones when the economy recovers. Workers with specialized skills or strong customer contacts aren't easily replaced.

Focus on the long term.  But I've also heard some interesting anecdotes: one company contemplating layoffs began to analyze its workforce and found a large number of serious individual performance issues that hadn't been addressed.  Shame on them; you need the best, especially now.  Not addressing performance issues, especially if they are truly performance issues and not a result of a poor process, is like organizational rot.

Let's move on to the auto bailout nonsense.  An editorial on CNN tried to make the argument that Chrysler is (oops.. almost wrote "was".  A slip?) too big to fail.  Yeah, right.  Especially this point:

Shutting down Chrysler's 3,300 dealerships would likely lead to additional job losses and economic pain that would spread to every corner of the United States.

Ok, sure.  Let's keep Chrysler around in order to keep auto dealers, an excess of auto dealers no less, in business.  If the dealerships close, then I guess we'll have to bail out the manufacturers of plaid polyester leisure suits and those big "Three Day Sale" signs.

The China outsourcing lemmings continue to be ignorant.

In November a supplier in the southern Chinese city of Shenzhen told Smith her order for 5,000 coffee mugs didn't meet its 12,000-unit minimum. That didn't surprise Smith—she'd been turned down on small jobs before.

The article went on to describe quality problems, rising production costs, Chinese factories closing, high inventory, communication problems requiring "executives" to visit to handle tiny orders... you name it.  But somehow outsourcing to China somehow remains "smart."  Go figure.  They should read Bill's post of a couple weeks ago.  Or visit our favorite company.

But there are some smarter people who have realized their mistake.

Scott Tanis took the plunge and outsourced some of his manufacturing to Asia--and lived to regret it. Using a broker, he found a plant there to make his labor-intensive twisted-bristle brushes. But within two years, customers of the $9 million company began complaining about quality. Between the language barrier and the time difference, Tanis had trouble fixing things. "Once the problems surfaced it became a big drain on my time," Tanis says. "It was a mistake."

While it would still be cheaper to produce in China, he says the quality snafus and wasted time would wipe out any savings. "This whole mentality of rushing off to find cheap labor has backfired," says Tanis.

Good for him.  And what happens when fewer companies outsource?  Oops...

Danish container-shipping and oil company A.P. Moller-Maersk AS reported a 4.8% decline in 2008 net profit and warned that its 2009 results will be "significantly below" last year's levels.

Wait a minute... where had I just heard about Maersk?  Not pirates.  Oh yes... here.

The Wall Street Journal reports today that the next generation of container ships are getting ready to hit the high seas. The MSC Daniela is a glimpse of the future. The size of an aircraft carrier, the ship completed its maiden run from Asia to Europe this month packed with 13,800 containers, or equivalent units, each big enough to contain all the contents of a three-bedroom house. Thirty-five ships of Daniela's scale are scheduled to hit water in 2009, doubling the number floating today.

Unbelievable.  Let's tackle a completely different subject for a moment.  Foreign aid.  Africa to be precise.

A constant stream of "free" money is a perfect way to keep an inefficient or simply bad government in power. As aid flows in, there is nothing more for the government to do -- it doesn't need to raise taxes, and as long as it pays the army, it doesn't have to take account of its disgruntled citizens. No matter that its citizens are disenfranchised (as with no taxation there can be no representation).

Yes, we are talking Africa, not the U.S. government.  Although the similarities in today's world are... remarkable.  And scary.  So scary that we need to venture to the edge and take a closer look at the world of government financial nonsense.

Remember a couple months ago when we told you about the potential waste in speed?  Well we all know it happened again with the 1,000 page "economic relief" bill earlier this year, a bazillion dollar monster signed with less than 24 hours of review.  Then the goons had the audacity to haul AIG execs and treasury officials into their exalted corridors to explain why bonuses were approved... which were expressly allowed by their own bill.  The irony was delicious.  What did they do then?  Slap a 90% tax on the bonuses with little thought to the consequences.  Like most people I thought the bonuses for complete abject failure were ridiculous, but emotional retribution can be dangerous.

When does a single policy blunder herald much larger economic damage? Sometimes it's hard to know ahead of time. Few in Congress thought the Smoot-Hawley tariff was a disaster in 1930, but it led to retaliation and a collapse of world trade. The question amid Washington's AIG bonus panic is whether Congress's war on private contracts and the financial system is a similarly destructive moment.

In 1827 in Ogden v. Saunders, the U.S. Supreme Court issued a similar warning about legislative limits under Article I, Section 10 of the Constitution: "The states are forbidden to pass any bill of attainder or ex post factolaw, by which a man shall be punished criminally or penally by loss of life of his liberty, property, or reputation for an act which, at the time of its commission, violated no existing law of the land," wrote Justice Bushrod Washington.

Which brings us to the Smoot-Hawley analogy. With such a sweeping assault on contracts and punitive taxation, Congress is introducing an element of political risk to economic decisions that is typical of Argentina or Russia. The sanctity of U.S. contracts has long been one of America's competitive advantages in luring capital, a counterpoint to our lottery tort system and costly regulation. Meanwhile, the 90% tax rate marks a return to the pre-Reagan era when Congress and the political class behaved as if taxes didn't matter to growth or incentives.

The financial system will suffer in particular, just when the Obama Administration is desperately seeking more private capital to ride out future losses. Facing such limits on the ability to reward talent, every bank CEO will try to pay off the TARP as soon as possible.


Which brings us to the second article to fall out of my briefcase... banks are trying to pay back the TARP "loan" and aren't being allowed.

I must be naive. I really thought the administration would welcome the return of bank bailout money. Some $340 million in TARP cash flowed back this week from four small banks in Louisiana, New York, Indiana and California. This isn't much when we routinely talk in trillions, but clearly that money has not been wasted or otherwise sunk down Wall Street's black hole. So why no cheering as the cash comes back?

My answer: The government wants to control the banks, just as it now controls GM and Chrysler, and will surely control the health industry in the not-too-distant future. Keeping them TARP-stuffed is the key to control.

Fast forward to today, and that same bank is begging to give the money back. The chairman offers to write a check, now, with interest. He's been sitting on the cash for months and has felt the dead hand of government threatening to run his business and dictate pay scales. He sees the writing on the wall and he wants out. But the Obama team says no, since unlike the smaller banks that gave their TARP money back, this bank is far more prominent. The bank has also been threatened with "adverse" consequences if its chairman persists. That's politics talking, not economics.

Think about it: If Rick Wagoner can be fired and compact cars can be mandated, why can't a bank with a vault full of TARP money be told where to lend?  After 35 years in America, I never thought I would see this. I still can't quite believe we will sit by as this crisis is used to hand control of our economy over to government. But here we are, on the brink. Clearly, I have been naive.

Indeed. In fact, let's see what our buddy Jim Rogers had to say about this whole bailout mess.

What would I like to see happen? I'd like to see them let these people go bankrupt, let the bankrupt go bankrupt, stop bailing them out. There are plenty of banks in America that saw this coming, that kept their powder dry and have been waiting for the opportunity to go in and take over the assets of the incompetent. Likewise, many, many homeowners didn't go out and buy five homes with no income. Many homeowners have been waiting for this, and now all of a sudden the government is saying: "Well, too bad for you. We don't care if you did it right or not, we're going to bail out the 100,000 or 200,000 who did it wrong." I mean, this is outrageous economics, and it's terrible morality.

Hear, hear.

12 March 2009

Note to Häagen-Dazs: Profit = Price - Cost

Häagen-Dazs, owned by ice cream giant Dreyer's, just announced that they're "downsizing" their pints of ice cream. In a truly Orwellian use of language, the erstwhile standard 16 ounce pint will now be an, um, 14 ounce pint.

Häagen-Dazs said that rising material costs have forced this change. They can't raise prices of their ice cream and remain competitive with Ben & Jerry's and other premium ice creams. So they've opted to shrink portion sizes. In a letter to their franchisees, the company wrote

While the reality is that size sometimes matters, we continue to believe that quality matters more.

Our ice cream is created with only a few select, simple, all-natural ingredients.

That is why we searched six years for the perfect variety of strawberry for our Häagen-Dazs strawberry ice cream and why we paid four times more over the last two years for the raspberries that make it into our Häagen-Dazs raspberry sorbet.

And we wouldn’t think of soaking the raisins for our Häagen-Dazs rum raisin ice cream even a minute less than the 60,480 minutes (42 days, actually) that they currently luxuriate in their rum baths.

Why not? Because then it just wouldn’t be Häagen-Dazs.


Apparently, it "just wouldn’t be Häagen-Dazs" if they did an A3 with their staff to figure out how to reduce the 60,480 minutes of raisin soaking without compromising flavor. Or if they worked with their supply chain to reduce the cost of growing, picking, packing, and shipping strawberries or raspberries so it wouldn't cost four times more. (More than what?)

Sadly, the company operates with the old Price = Cost + Profit mentality, so the only option open to them is to redefine a pint as 14 ounces.

Does that mean that they'll report their earnings in the same way? Will they redefine their net income such that $0.87 in profit  become $1.00?

27 February 2009

Recharging Aloha

Feetsunset Yes it happened again.  Just like last March and the prior July, it was time for a break.  Fast.  You see, I'm one of those types that will run hard professionally, personally, emotionally, and physically... right up to a wall.  And then realize the instant before hitting the wall that I better change course.  At least I'm lucky I realize the need to swerve.

It happens quick.  Last year you'll recall that I took my seemingly semi-annual Hawaii Recharging Trip on literally two hours notice.  The year before it was almost long-term planning: two days.  This year was about the same.  Over the past weekend I started to crack a bit, and decided it was time to get out of Dodge.  The complicating factor was a board meeting I had to present at in Las Vegas on Wednesday.

So I flew to Vegas and presented to my board.  They knew something was up as the background of the slides in my presentation was a collection of beach scenes.  Very nice, tranquil beach scenes.  Then they immediately ushered me out of the meeting and put me on a plane to Hawaii.  Somehow my email volume immediately goes off a cliff, so I have a sneaking suspicion that someone on the board also orders my staff to leave me alone.  Sounds like a full-fledged breakdown, doesn't it?

Not really.  I'm perfectly fine.  I just know when I'm getting close to that point, and I know some time on a peaceful beach is the perfect cure.  Sleeping with the windows open to hear the surf and the sound of the wind through the palms, the smell of ginger, hibiscus, and jasmine.  Alone, by the way, which is something a lot of people don't understand.  It is interesting what others say... my wife's female friends all say "why would Kevin want to go on vacation alone without you?" and all my guy friends say "how did you pull that off and can you give me the secret?"  Ahh... vive la difference!

A typical day is getting up whenever, heading down for some breakfast, eating very natural, a quick run along the beach, catching up on reading while on the beach, taking a nap during the high sun hours, a dip in the pool, and a margarita or two or three while watching the sun set in the evening.  Then a few hours of catching up on some of those personal projects that never seem to get done.  No TV, no watch.  Repeat four or five times.

Aloha may mean both hello and goodbye, but it is also a spirit.  A spirit of being at one with the world, at peace and at harmony.  Every now and then you have to stop and recharge your inner aloha.

16 February 2009

Advertising Gone Nuts

Tattoo-hondaSo there I was, minding my own business while fueling up the car, when I happened to notice the tattoo on the leg of the guy across from me.  He was gassing up a beat up old Honda Accord, and the tattoo was a... flaming Honda logo.  Yes, really.

Tattoos are rather common here in California, but a flaming Honda?  That warranted some further investigation.

Safely back at home I cranked up good old Google and discovered there's an entire subculture revolving around corporate logo tattoos and, even worse, branding.

For starters, here's a video of a seemingly normal looking kid getting the logo of a software company tattooed on his forehead.  From what I've been able to discern, that company is now defunct... bummer, dude.

And how about this, where Dunlop found over 50 people that would get its logo tattooed into their flesh for life in exchange for a set of tires.  And another guy sold the back of his neck for $7,000.  Yes, there's an entire market for such craziness, including TatAd, which touts itself as where you cTattoo-signs an "bring your advertising to life."  And why stop at logos?  How about some road signs?

Sorry, it's a bit too much for me.  A shriveled up Honda logo on my aging body thirty years from now wouldn't exactly make me proud.  And the Chinese company that has probably purchased the remains of Honda by then probably wouldn't be overly thrilled either. 

If I decide to sell even more of my soul to corporate America, I think I'll stick with t-shirts.  This guy will make about $80k this year, for about five minutes of work a day.  That's more my style.

04 February 2009

5:30pm. Please Go Home and...

Japan has some major workforce issues.  One is the tendency to work very long days, even to the point of karoshi... death by overwork.  The other is the birth rate, which at 1.34 per couple isn't high enough to create a sustainable future workforce... which is necessary to also support the previous generations of retirees.  And yet another is the economic slowdown, which means that fewer work hours are necessary, sometimes leading to layoffs.

One premier Japanese company, Canon, is trying to address all three problems at once.  There's a slighly more amusing version of the story here, but be careful.

Even before one reaches the front door of Canon's headquarters in Tokyo, one can sense the virtual stampede of employees pouring out of the building exactly at 5:30 p.m.  In a country where 12-hour workdays are common, the electronics giant has taken to letting its employees leave early twice a week for a rather unusual reason: to encourage them to have more babies.

Yes, really.  That "stampede" may not be all that "virtual."  And you could argue that the long workdays really do have a direct impact on the birthrate, especially when the long day can end with a trip to the kyabakura, thereby releasing workday tension in a different way.

Keidanren, Japan's largest business group, with 1,300 major international corporations as members, has issued a plea to its members to let workers go home early to spend time with their families and help Japan with its pressing social problem

The 5:30 p.m. lights-out program is one simple step toward helping address the population problem. It also has an added benefit: Amid the global economic downturn the company can slash overtime across the board twice a week.

Of course being able to leave at 5:30pm doesn't sound all that great to most of the rest of the world, but perhaps there's something to be learned from the incentive side of things...

10 January 2009

Pushing Back on the Fine Print

I'm bouncing around the country this holiday season, and just came across the following in the fine print of my Avis rental car contract:

Effective August 1, 2008, we will be imposing a separately stated Energy Recovery Fee ("ERF") based upon the rental location. This fee is designed to recover actual costs related to escalating energy costs associated with our business.

Yes, I read the fine print of my contracts.  Maybe that's why I'm not deserving of a "I didn't know better so it's someone elses fault" bailout.  Many of us have seen similar "energy fees" from our raw material suppliers and especially shipping providers such as UPS and FedEx.  With Avis I had to scratch my head a little bit since I already pay for the fuel in the car, but I guess there are other "energy" costs involved in their business.

I believe August was about the time that record high oil costs began to come down, and now they're at the lowest point in four years.  A wicked steep, dramatic decline.  Did the myriad of energy fees go away?  Of course not... sort of like "temporary taxes."  We should actually be getting a rebate as their "pre-fee" business model was presumably based on energy costs significantly higher than they are now.

I tried pushing back at the Avis counter agent.  Getting into a discussion of raw material and supply chain commodity prices with a counter agent is a lost cause, although in a somewhat sick way it was frustratingly amusing.  Having that discussion with professional materials management and sales agents at raw material and service suppliers should be a different story.

Read the fine print and push back, my friends.  You are being taken advantage of at a time when I'm betting your business could use every penny.

04 January 2009

What the Heck is Twitter?

Most of us have heard about Twitter by now... that social networking phenom based around people posting short messages about themselves and what they're doing.  Short meaning 140 characters or less.  What better way to lose context and meaning?  Or perhaps force oneself to be concise?

Up until this past weekend I thought it was entirely ridiculous, and when I had checked several months ago the posts were along the lines of "going to the store to pick up some milk."  Who cares?  Who has time for that nonsense?  How much more connected do you really want to be?  Of course I said the same about Skype a couple years ago, and now I couldn't live without it!

A few days ago fellow lean blogger Ron at Lean Six Sigma Academy had the audacity to email me an article on Twitter, suggesting there could be more to this idiocy.  Two days after I began my New Year's resolution to simplify and remove the unimportant.  Thanks to Ron I've accomplished very little over the past couple days.

You see, it's no longer a bunch of nonsensical posts about fetching milk and feeding the cats; it's a bunch of nonsensical posts about fetching milk PLUS a bunch of posts pointing out valuable business articles, questioning current events, and collaborating on projects such as the CPSIA regulatory disaster.  There is some real meat, and over four million members spewing forth such meat.

Thanks Ron.  Dagnamit.  Why did you do this?  And he did the same to some of our other favorite lean guys such as Mark and Jon and they've been similarly enthralled.  Some like Pete and Kathleen were already ahead of the curve and welcomed us into the fold.

So now what?  Already I'm dealing with a deluge of information, much of it real meaty, interesting information, greater than my old nearly-overwhelming flow of email.  There are some tools, such as Tweet Deck, that will organize the flood into manageable streams.  And there are apps for the iPhone and Blackberry in case you can't resist checking the "tweats" on the road.  You won't be able to resist... it is addictive.

I'm not going to be someone that comments on the weather or the cats... I just don't have the time.  But you might want to join in some interesting conversations on lean and business by following us.  If you follow my Twitter stream you'll soon see some of your other favorite bloggers.  And you'll see how we deal with the world of 140 character posts...

01 January 2009

Welcome, 2009!

Happy New Year from Evolving Excellence!  Best wishes for a peaceful, prosperous, and healthy 2009.  What will you accomplish this year?  While thinking about it, enjoy the sunrise over the shores of Tasmania...

26 December 2008

No Christmas? Celebrate Beltane!

Many companies, including mine, canceled Christmas (ok, "Holiday"..) parties this year.  In our case we did it as part of a preemptive strike of frugality, just in case 2009 ends up being more difficult than we currently expect.  We were open and honest with our employees in terms of why, and although disappointed they appreciated the fact that canceling a party could very literally save a job.  We also knocked off a bunch of formal and informal perks.  It felt good.  Sometimes a recalibration back to basic business sense... reminds you that frugality is good business sense.

January is now filling in quite nicely, and there's reason for considerable optimism in 2009.  At the same time I like rewarding employees, especially in ways that create informal rapprochement and teamwork... and that was one intangible benefit of the Christmas party.  So I've started to float the idea of a party in April, if the rosy outlook comes to fruition.

I asked around if anyone knew of a holiday to celebrate in that timeframe, and I got one suggestion: Beltane.  Say what, you ask?  Ok, it's apparently an ancient celebration, originally Celtic, somewhat obfuscated by the Wiccans.  Yes, this is going to be bizarre.  Let's take a look at some of the rituals:

In old Celtic traditions it was a time of unabashed sexuality and promiscuity where marriages of a year and a day could be undertaken. In the old Celtic times, young people would spend the entire night in the woods "A-Maying," and then dance around the phallic Maypole the next morning. Older married couples were allowed to remove their wedding rings (and the restrictions they imply) for this one night.

Now THAT's a holiday party that could really help people get to know each other and improve teamwork.  Although "teamwork" may take on a whole new meaning.

Now to figure out how to get it approved by the HR department...

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