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19 April 2012

Comments

You're too hard on the academics. Yeah, they're "proving" what we already knew but how's that a bad thing? We view the roles of scientists and academics as always discovering new stuff but just as important is verifying some of the old stuff.

I run into the same attitude with my clients...we gather hard data that verifies a root cause and somebody will invariably say, "I coulda told you that."

Additional data is never a bad thing.

You're missing the point. The point of the study was to show that current practice is NOT in line with the "things lean folks had been taking issue with for decades" and the academics have been teaching to undergraduate and graduate students for just as long. Citations in the article make it clear that what is being documented is departures from best practices.

More importantly, the study examines why many practitioners ignore best practices by delving into the incentive structures that led to those dysfunctional decisions. The study also empirically documents the previously undocumented consequences on brand image of those decisions.

As a practitioner at the forefront of your field, you should be celebrating this type of academic research. This is one example of research that is in touch with the "real world" as opposed to being off in its own world. Indeed the reason this project came about is that managers in the strategy group of one of the Big 3 automakers approached us asking us to help his team provide evidence of what they suspected to be true. My experience is that practitioners often have good intuition, but as I'm sure Mr. Bohan knows, it takes skill, resources, and time to verify what many hold to be self-evident truths.

This article was nominated for the award you mentioned by a Duke University academic who uses it in his MBA classes. This is how we create change. One student at a time.

Have you read the full article? Often, much gets lost in the translation to a popular press sound bite. I'd be happy to send it to you if you'd like.

Two additional comments - (a) Scott Jackson is not a co-author on this paper and (b) My co-author is Ranjani "Krishnan" not Ranjani "Krishman".

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