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13 November 2006


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If people are interested about trying to improve, I can suggest the ASQ government division - http://www.asq.org/gov/ - (which I helped establish but am no longer involved with). It won't be easy, there will be frustrations that are different than working with private sector organizations, but the rewards could be great.

http://www.engr.wisc.edu/centers/cqpi/reports/pdfs/r013.pdf - Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin by my father and others may also provide some background. Madison has continued efforts to apply quality management principals to operations for over 2 decades.

This link might also provide some ideas:


I would be happy to share my ideas if people are interested, please contact me. I suggested to the ASQ Public Sector network they might want to engage in this process and see if their member have suggestions.

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